How to check call history on mtn

How to Check Call History on MTN

Do you need to check your call history on MTN? There are times when this can be very helpful. You may want to review your calls to track your phone usage. This is useful when managing your expenses or checking your bills.

Some people check call history to see missed calls. Others want to know how long they spoke during a call. It can also help in solving network problems or tracking mobile data use.

MTN keeps your information private and safe. Only you can access your call history. MTN will not share your data with anyone unless the law requires it. To check your call history, you must use secure methods. These include the MyMTN app or USSD codes. These methods use PINs or OTPs (one-time passwords) to verify your identity.

By following the correct steps, your data stays secure. You can trust MTN to protect your personal information.

Using the MyMTN App to Check Call History

One easy way to see your MTN call history is through the MyMTN app. This app works on Android and iOS. It provides detailed call records. Follow these steps:

1. Download the MyMTN App: Get the app from Google Play Store or Apple App Store. If you cannot find it, send “MYMTN” to 5018 via SMS. You will receive a download link.
2. Log in to Your Account: Open the app and log in with your MTN number. You might need to enter an OTP sent to your phone.
3. Access Call History: Tap the menu on the main screen. Select “Account History” and then “Call History.”
4. Set the Date Range: You can view calls for the last seven days. Adjust the dates if you need to see a specific period.
5. View Your Call Logs: The app will show a list of calls, including durations and numbers dialed.

The MyMTN app is fast and easy to use. It is ideal for people who like to manage their accounts on a smartphone.

Checking Call History with a USSD Code

If you do not want to use an app, you can use a USSD code. This method works on any phone. Here is how to check your call history using a USSD code:

1. Dial *1333#: Dial this code on your MTN number.
2. Select Service: Choose option 1 for services. Enter your self-service PIN if prompted.
3. Choose Itemized Bill: Select option 6 for an itemized bill request.
4. Select Call History: Pick option 1 for a voice itemized bill.
5. Enter Your Email Address: You will be asked to provide an email address. Your call logs will be sent there.
6. Set the Date Range: Enter the start and end dates for the call records you need.
7. Receive Call Logs: MTN will email the call logs to you. This usually happens within an hour.

This method is great for people without smartphones. It is simple, quick, and works on basic phones.

Checking Call History on the MTN Website

You can also check your call history on a computer or laptop. MTN has an online portal for this. Follow these steps:

1. Visit the MTN Website: Go to MTN’s website. Log in with your MTN number and password.
2. Go to “My Account”: Click on “My Account” to find account details.
3. View Call History: Click “Call History” to see your recent calls.
4. Set the Date Range: Enter the start and end dates for the calls you want to check. You can view up to three months of call logs.
5. View or Download Call Logs: After selecting the dates, you can view or download the call history.

The website gives you a detailed view of your call records. This option is ideal for people who prefer using a computer.

Requesting Call History Through Customer Care

If none of these options work, you can call MTN customer care for help. Here’s how to do this:

1. Dial 180: Use your MTN line to call customer care.
2. Ask for Your Call History: Speak to a representative and request your call logs. You may need to provide details to verify your identity.
3. Receive Your Call Logs: The customer care team can send your call logs via SMS or email.

This method is helpful if you need extra assistance or cannot access other tools.

Tips for Checking Call History

To make checking your MTN call history easier, follow these tips:

• Make sure your MTN account is active before you try.
• Keep your PIN safe. You may need it when using USSD codes or the app.
• Know the exact date range for the call logs you want.
• Check your email inbox and spam folder if you requested logs via email.

Final Thoughts

Checking your MTN call history is simple. MTN provides several ways to do this. Use the MyMTN app, a USSD code, the MTN website, or contact customer care. These methods are secure and easy to follow.

By keeping track of your calls, you can manage your phone usage better. Try any of these methods to get the information you need.